How long will it take to receive my order?
If item is in stock and you order by credit card, orders will ship within one business day. Orders by check will take a little longer. Shipping time is usually just a few days.

How much do you charge for shipping?
Shipping is free and is via US Mail. Express shipping options are available at extra charge.

What is your return policy?
We have a 30-day trial period. If you want to exchange or return an item please contact us at info@theanimaljewelrystore.com

If your item is INCORRECT or DAMAGED, contact us immediately. For more detailed information, please see our return policy.

Do you accept international orders?
At this time we do not accept any international orders. We do not ship overseas. We do not ship outside of the U.S.


What do I do if I want to change my order?
E-mail your name, e-mail address, the order number, and new changes to info@theanimaljewelrystore.com. We will e-mail you a confirmation of the changes as soon as they are processed. If we have already sent out your original order, please refuse the package from UPS and it will be returned to us at no additional cost to you. Any opened packages are subject to our return policy.


What are your shipping options?
Standard US Mail and all UPS shipping options for all orders.


What delivery service do you use?
All orders are shipped by US Mail or UPS and are fully insured.


Can I ship to an alternate address?
Yes, you can. We need the correct billing address and the order is subject to approval.


Do you accept money orders or checks?
If you want to pay by money order or check, please contact us by email at info@theanimaljewelrystore.com


What forms of payment do you accept?
We accept Visa, MasterCard, DiscoverCard, and American Express.


Does TheAnimalJewelryStore.com charge sales tax on purchases?
Because we are based in Utah, we charge 6.25% sales tax for any purchases made by Utah residents. However, there is no sales tax for purchases made outside the state of Utah. International orders may require special taxes, but we are unable to estimate the costs.


How do I know if you received my order?
After you click on Submit Order, you will see a confirmation page and invoice number. You will also receive an e-mail confirming your order.


How do I reach a customer service representative?
Simply e-mail info@theanimaljewelrystore.com with your questions and we will answer within two business days. Or call toll free 1-866-518-0774


Do I have to order through the Internet?
No, you may order by phone. Call toll free 1-866-518-0774. You may also order by e-mailing us at info@theanimaljewelrystore.com


What is TheAnimalJewelryStore.com's privacy policy?
All information you provide us is completely confidential. We are a family business and integrity is our core value. Please read our complete privacy policy.


What does 14k mean?
Gold is an alloy (a mixture of various metals) and the karats define the percent of pure gold in the alloy. The karat scale ranges from 1 to 24 - 24 karat gold is considered 99.9% pure gold. To calculate the percentage of pure gold that is yielded, divide the karat of your jewelry by 24 (i.e. 14K gold: 14/24=0.583=58.3% pure gold). Take note that you may sometimes see the percentage of pure gold stamped onto a piece of jewelry instead of its karat. For example, 10K gold is sometimes stamped .417.


Are all items in stock?
Most silver items are in stock. Gold pieces are created upon receipt of your order.

Do you make or design custom jewelry?
We do not make or design custom jewelry. However, we have access to hundreds of animal jewelry designs by the same designers. If you do not see the item you want on our site please contact the sales department at info@theanimaljewelrystore.com with a description of what you are looking for.


Is it safe to use my credit card?
We guarantee that every credit card transaction you make with us will be 100% safe. Please read the site security


What if there is an item that is mis-priced?
Should an item ever be mis-priced, we will notify you by e-mail. If the correct price is lower than the listed price, we will refund the difference. If the correct price is higher than the listed price, we will offer you a 10% discount off the correct price up to a maximum of $50.


How do I care for my gold jewelry?
To clean gold jewelry, dilute mild dishwashing liquid with water. Mix 1 tablespoon of dishwashing liquid with 2 cups of water in a bowl. Loosen dirt by soaking jewelry for 15 minutes. Use a soft brush to remove dirt. If necessary, carefully use a toothpick to clean crevices. Rinse with clean water. If you rinse in a sink, make sure to close the drain. After cleaning, always make sure your jewelry is dry before you put it away. Metal jewelry should be stored separately, so pieces cannot come in contact and scuffing of their surfaces can be avoided. It is recommended to remove jewelry before bathing and grooming. Hair spray, make-up, moisturizer, perfume, and soap can leave a dull film on jewelry. Harsh cleaners of any kind, including chlorine bleach, should never be used on jewelry.

Is your gold jewelry solid?
All of our gold jewelry is solid gold and manufactured to strict quality standards. We do not sell ANY gold plated jewelry.