long will it take to receive my order?
If item is in stock and you order by credit card, orders will
ship within one business day. Orders by check will take a little
longer. Shipping time is usually just a few days.
How much do you charge for shipping?
Shipping is free and is via US Mail. Express shipping options
are available at extra charge.
What is your return
We have a 30-day trial period. If you want to exchange or return
an item please contact us at email@example.com
If your item is INCORRECT
or DAMAGED, contact us immediately. For more detailed information,
please see our return policy.
Do you accept international
At this time we do not accept any international orders. We do
not ship overseas. We do not ship
outside of the U.S.
What do I do if I want to change my order?
E-mail your name, e-mail address, the order number, and new changes
to firstname.lastname@example.org. We will e-mail you a confirmation
of the changes as soon as they are processed. If we have already
sent out your original order, please refuse the package from UPS
and it will be returned to us at no additional cost to you. Any
opened packages are subject to our return policy.
What are your shipping options?
Standard US Mail and all UPS shipping options for all orders.
What delivery service do you use?
All orders are shipped by US Mail or UPS and are fully insured.
Can I ship to an alternate address?
Yes, you can. We need the correct billing address and the order
is subject to approval.
Do you accept money orders or checks?
If you want to pay by money order or check, please contact us
by email at email@example.com
What forms of payment do you accept?
We accept Visa, MasterCard, DiscoverCard, and American Express.
Does TheAnimalJewelryStore.com charge sales tax on purchases?
Because we are based in Utah, we charge 6.25% sales tax for any
purchases made by Utah residents. However, there is no sales tax
for purchases made outside the state of Utah. International orders
may require special taxes, but we are unable to estimate the costs.
How do I know if you received my order?
After you click on Submit Order, you will see a confirmation page
and invoice number. You will also receive an e-mail confirming
How do I reach a customer service representative?
Simply e-mail firstname.lastname@example.org
with your questions and we will answer within two business days.
Or call toll free 1-866-518-0774
Do I have to order through the Internet?
No, you may order by phone. Call toll free 1-866-518-0774.
You may also order by e-mailing us at email@example.com
All information you provide us is completely confidential. We
are a family business and integrity is our core value. Please
What does 14k mean?
Gold is an alloy (a mixture of various metals) and the karats
define the percent of pure gold in the alloy. The karat scale
ranges from 1 to 24 - 24 karat gold is considered 99.9% pure gold.
To calculate the percentage of pure gold that is yielded, divide
the karat of your jewelry by 24 (i.e. 14K gold: 14/24=0.583=58.3%
pure gold). Take note that you may sometimes see the percentage
of pure gold stamped onto a piece of jewelry instead of its karat.
For example, 10K gold is sometimes stamped .417.
Are all items in stock?
Most silver items are in stock. Gold pieces are created upon receipt
of your order.
Do you make or design custom jewelry?
We do not make or design custom jewelry. However, we have access
to hundreds of animal jewelry designs by the same designers. If
you do not see the item you want on our site please contact the
sales department at firstname.lastname@example.org with a description
of what you are looking for.
Is it safe to use my credit card?
We guarantee that every credit card transaction you make with
us will be 100% safe. Please read the site security
What if there is an item that is mis-priced?
Should an item ever be mis-priced, we will notify you by e-mail.
If the correct price is lower than the listed price, we will refund
the difference. If the correct price is higher than the listed
price, we will offer you a 10% discount off the correct price
up to a maximum of $50.
How do I care for my gold jewelry?
To clean gold jewelry, dilute mild dishwashing liquid with water.
Mix 1 tablespoon of dishwashing liquid with 2 cups of water in
a bowl. Loosen dirt by soaking jewelry for 15 minutes. Use a soft
brush to remove dirt. If necessary, carefully use a toothpick
to clean crevices. Rinse with clean water. If you rinse in a sink,
make sure to close the drain. After cleaning, always make sure
your jewelry is dry before you put it away. Metal jewelry should
be stored separately, so pieces cannot come in contact and scuffing
of their surfaces can be avoided. It is recommended to remove
jewelry before bathing and grooming. Hair spray, make-up, moisturizer,
perfume, and soap can leave a dull film on jewelry. Harsh cleaners
of any kind, including chlorine bleach, should never be used on
Is your gold jewelry
All of our gold jewelry is solid gold and manufactured to strict
quality standards. We do not sell ANY gold plated jewelry.